Telehealth Is Filling Gaps in Sexual-Assault Care
Amanda Shelley was sitting in her dentist’s waiting room when she received a call from the police. A local teenage girl had been sexually assaulted and needed an exam.
Shelley, a nurse in rural Eagle County, Colorado, went to her car and called a telehealth company to arrange an appointment with a sexual-assault nurse examiner, or SANE. The nurse examiners have extensive training in how to care for assault survivors and collect evidence for possible criminal prosecution.
About an hour later, Shelley met the patient at the Colorado Mountain Medical urgent-care clinic in the small town of Avon. She used a tablet to connect by video with a SANE about 2,000 miles away, in New Hampshire.
The remote nurse used the video technology to speak with the patient and guide Shelley through each step of a two-hour exam. One of those steps was a colposcopy, in which Shelley used a magnifying device to closely examine the vagina and cervix. The remote nurse saw, in real time, what Shelley could see, with the help of a video camera attached to the machine.
The service, known as “teleSANE,” is new at Shelley’s hospital. Before, sexual-assault patients faced mountains of obstacles—literally—when they had to travel to a hospital in another county for care.
“We’re asking them to drive maybe over snowy passes and then [be there] three to four hours for this exam and then drive back home—it’s disheartening for them,” Shelley says. “They want to start the healing process and go home and shower.”
To avoid this scenario, teleSANE services are expanding across the country in rural, sparsely populated areas. Research shows that SANE programs encourage psychological healing, provide comprehensive health care, allow for professional evidence collection, and improve the chance of a successful prosecution.
Jennifer Pierce-Weeks is the CEO of the International Association of Forensic Nurses, which created the national standards and certification programs for sexual-assault nurse examiners. She says every sexual-assault survivor faces health consequences. Assaults can cause physical injuries, sexually transmitted infections, unwanted pregnancies, and mental-health conditions that can lead to suicide attempts and drug and alcohol misuse.
“If they are cared for on the front end, all of the risks of those things can be reduced dramatically with the right intervention,” Pierce-Weeks says.
Pierce-Weeks says there are no comprehensive national data on the number and location of health-care professionals with SANE training. But she says studies show that there’s a nationwide shortage, especially in rural areas.
Some rural hospitals struggle to create or maintain in-person SANE programs because of staffing and funding shortfalls, Pierce-Weeks says.
Training costs money and takes time. If rural hospitals train nurses, they still might not have enough to provide round-the-clock coverage. And nurses in rural areas can’t practice their skills as often as those who work in busy urban hospitals.
Some hospitals without SANE programs refer sexual-assault survivors elsewhere because they don’t feel qualified to help and aren’t always legally required to provide comprehensive treatment and evidence collection.
Avel eCare, based in Sioux Falls, South Dakota, has been providing telehealth services since 1993. It recently added teleSANE to its offerings.
Avel provides this service to 43 mostly rural and small-town hospitals across five states and is expanding to Indian Health Service hospitals in the Great Plains. Native Americans face high rates of sexual assault and might have to travel hours for care if they live in one of the region’s large, rural reservations.
Jen Canton, who oversees Avel’s teleSANE program, says arriving at a local hospital and being referred elsewhere can be devastating for sexual-assault survivors. “You just went through what is potentially the worst moment of your life, and then you have to travel two, three hours away to another facility,” Canton says. “It takes a lot of courage to even come into the first hospital and say what happened to you and ask for help.”
Patients who receive care at hospitals without SANE programs might not receive trauma-informed care, which focuses on identifying sources of trauma, determining how those experiences may affect people’s health, and preventing the retraumatizing of patients. Emergency-department staffers may not have experience with internal exams or evidence collection. They also might not know about patients’ options for involving police.
Patients who travel to a second hospital might struggle to arrange for and afford transportation or child care. Other patients don’t have the emotional bandwidth to make the trip and retell their story.
That’s why some survivors, such as Ada Sapp, don’t get an exam.
Sapp, a health-care executive at Colorado Mountain Medical, was assaulted before the hospital system began its SANE program. She was shocked to learn that she would need to drive 45 minutes to another county for an exam. “I didn’t feel comfortable doing that by myself,” Sapp says. “So my husband would have had to come with me, or a friend. The logistics made it feel insurmountable.”
Sapp’s experience inspired her to help bring SANE services to Colorado Mountain Medical.
Shelley and several other of the hospital system’s nurses have SANE training but appreciate having telehealth support from the remote nurses with more experience. “We are a rural community, and we’re not doing these every single day,” Shelley says. “A lot of my nurses would get really anxious before an exam because maybe they haven’t done one in a couple months.”
A remote “second set of eyes” increases the confidence of the in-person nurse and is reassuring to patients, she says.
Avera St. Mary’s Hospital in Pierre, South Dakota, recently began using teleSANE. Rural towns, farms, and ranches surround this capital city, home to about 14,000 people. The nearest metropolitan area is more than a two-and-a-half-hour drive.
Taking a break from a recent busy morning in the emergency department, the nurse Lindee Miller rolled out the mobile teleSANE cart and colposcope device from Avel eCare. She pulled out a thick binder of instructions and forms and opened drawers filled with swabs, evidence tags, measuring devices, and other forensic materials.
“You’re never doing the same exam twice,” Miller said. “It’s all driven by what the patient wants to do.”
She said some patients might want only medicines to prevent pregnancy and sexually transmitted infections. Other patients opt for a head-to-toe physical exam. And some might want her to collect forensic evidence.
Federal laws provide funding to pay for these sexual-assault exams, but some survivors are billed because of legal gaps and a lack of awareness of the rules. A proposed federal law, the No Surprises for Survivors Act, would close some of those gaps.
SANE programs, including telehealth versions aimed at rural communities, are expected to continue expanding across the country.
President Joe Biden signed a bill last year that provides $30 million annually through 2027 to expand SANE services, especially those that use telehealth and help rural, tribal, and other underserved communities. The law also requires the Justice Department to create a website listing the locations of the programs and grant opportunities for starting them.